At The Lock and Handle, we know you are eager to receive your goods as soon as possible. We have a team of dedicated picker and packers ready to work on your order as soon as we receive it.
- Shipping is free for order over $200 within Australian metro areas except for items over 1m in length. We use Direct Freight Express as our main courier as they are fast and efficient. The courier will leave in a safe place if nobody is home and will take a picture of the package at the delivery location. If there is no safe place to leave your goods, you will need to organise a different address as the items may be returned to us and you will need to pay for a new shipping fee.
- As we use couriers, we cannot accept Post Office Boxes. We need to have a physical address to send to.
- Orders under $200 for Australian Metro areas are charged at $16.50 for destinations within Australia.
- Backordered items – These include kitchen cabinet handles, door seals and products that come from a local supplier. These items need to be ordered by us and can take from a few days up to 2 weeks to receive – depending on the supplier and their availability.
- Door seals in general take at least 2 weeks to order unless the value of the door seals exceeds $400 in your order.
Once your goods have been dispatched, we will email you tracking information. The courier companies will also send you tracking information and in many cases an estimated time of arrival.
International Customer:
We provide various options for our customers depending whether you wish to save money or you need the items quickly. Overseas orders are charged at live quoted rates. We do not make any money on the shipping.
Local Pickups:
If you place an order and you choose the ‘Local Pickup’ option, you will receive an email and a text message (provided you left a valid mobile number) letting you know that your goods a re ready for pickup.
Rural Australian Locations:
If you have your goods delivered to a rural location within Australia, it is most likely that the courier will hand over your items to a local courier within your zone. Please note that this can delay your shipment significantly.
If we see that your order is small and weighs less than 5kg, we will send it via Australia Post – Express Post service. This way if you are not home, they will leave it at the local post office.
Calculating shipping costs:
In order to see how much our couriers charge us, do the following:
- select items you want to purchase by adding to your cart
- go to the cart page – icon is located on the right hand side of the menu
- enter basic address information on the left hand side where it says shipping. Include such things as country and postcode
- the system will then tell you the shipping cost.
- If you are happy with this, you can proceed to the checkout page where you will need to fill in all the relevant information so we can send you your goods.
- Please not that some locations are difficult for couriers such as apartment buildings, gated properties, street front shops and unattended construction sites. Our couriers have authority to leave so if they can’t leave the order somewhere safe, it will be returned to us and you will have to pay for a second delivery.