Call Us: 03 9489 0515

Various International
Shipping options available


Free delivery within Australia for orders
over $120 (excluding door seals & thresholds)

Currency

Shipping

At The Lock and Handle, we know you are eager to receive your goods as soon as possible. We have a team of dedicated picker and packers ready to work on your order as soon as we receive it.

  1. Shipping is free for order over $120 within Australia except for door seals. We use Direct Freight Express as our main courier as they are fast and efficient. The courier will leave in a safe place if nobody is home and will take a picture of the package at the delivery location. If there is no safe place to leave your goods, you will need to organise a different address as the items may be returned to us and you will need to pay for a new shipping fee.
  2. As we use couriers, we cannot accept Post Office Boxes. We need to have a physical address to send to.
  3. Orders under $120 are charged at $16.50 for destinations within Australia.
We keep a majority of items in stock, so generally most orders received before lunch time are sent out the same day. There are some exceptions to this:
  • Backordered items – These include kitchen cabinet handles, door seals and products that come from a local supplier. These items need to be ordered by us and can take from a few days up to 2 weeks to receive – depending on the supplier and their availability.
    • Door seals in general take at least 2 weeks to order unless the value of the door seals exceeds $400 in your order.

Once your goods have been dispatched, we will email you tracking information. The courier companies will also send you tracking information and in many cases an estimated time of arrival. 

International Customer:

We provide various options for our customers depending whether you wish to save money or you need the items quickly. Overseas orders are charged at live quoted rates. We do not make any money on the shipping.

    1. Delivery via DHL (Fastest)is generally 4 to 5 days after it is picked up from our warehouse.
    2. Sendle Shipping takes more that 2 weeks as it uses local postal services
    3. All other shipping methods take 5 to 7 days.
    4. Long items cannot be sent with Sendle.
 

Local Pickups:

If you place an order and you choose the ‘Local Pickup’ option, you will receive an email and a text message (provided you left a valid mobile number) letting you know that your goods a re ready for pickup.

Rural Australian Locations:

If you have your goods delivered to a rural location within Australia, it is most likely that the courier will hand over your items to a local courier within your zone. Please note that this can delay your shipment significantly.

If we see that your order is small and weighs less than 5kg, we will send it via Australia Post – Express Post service. This way if you are not home, they will leave it at the local post office.